Refund & Cancellation Policy

At Spearkraft Academy, we strive to provide high-quality courses and services to all our students. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions regarding refunds for our website.

1. Eligibility for Refunds:

   1.1. Course Fees: Refunds are applicable only for the course fees paid directly to Spearkraft Academy for the enrolled courses.

   1.2. Third-Party Fees: Any fees paid to third-party platforms or services for the enrollment process, such as payment gateway fees or transaction charges, are non-refundable.

2. Refund Requests:

   2.1. Timeframe: Refund requests must be made within 7 calendar days from the date of purchase or enrollment. After this period, refund requests may not be entertained.

   2.2. Submission: To request a refund, students must contact our support team by email at info@spearkraft.com and provide the necessary details, including the reason for the refund request and proof of purchase.

3. Refund Process:

   3.1. Evaluation: Each refund request will be thoroughly evaluated by our team to determine its eligibility and validity.

   3.2. Approval or Denial: Refund requests that meet the eligibility criteria will be approved, and the refund will be processed within 15 business days from the date of approval. If the refund request is denied, the student will be notified with the reason for denial.

   3.3. Refund Method: Refunds will be issued through the original payment method used for the enrollment. If the original payment method is unavailable or expired, an alternative method may be used at the discretion of Spearkraft Academy.

4. Refund Amount:

   4.1. Course Fees: The refund amount will be calculated based on the proportion of the unused portion of the course as of the refund request date. Any completed or accessed course materials will not be eligible for a refund.

   4.2. Non-Refundable Fees: Non-refundable fees, such as third-party transaction charges or administrative fees, will be deducted from the refund amount.

5. Non-Refundable Circumstances:

   5.1. Completed Courses: Once a course is completed by the student, no refunds will be provided. 5.2. Misuse of Materials: If there is evidence of unauthorized use or sharing of course materials or any violation of our terms and conditions, the student will not be eligible for a refund.

   5.3. Dissatisfaction with Course: Refunds will not be granted solely based on a student's dissatisfaction with the course content or teaching methods. We encourage students to review the course details and syllabus before making a purchase.

6. Modification or Cancellation of Courses:

   6.1. Course Changes: In the event of a course modification, such as a change in the course content, instructor, or schedule, students will be notified, and they may choose to continue with the modified course or request a refund according to the terms outlined in this policy.

   6.2. Course Cancellation: If a course is canceled by Spearkraft Academy, students will be eligible for a full refund of the course fees paid.

7. Contact Information: For any refund-related queries or support, please contact our team at: info@spearkraft.com.